FAQ

ARE YOUR PRODUCTS SAFE FOR COLOR-TREATED HAIR? 

Yes, all our products are safe for color-treated hair!

HOW DO I PLACE A RETURN OR EXCHANGE?

If something was damaged in transit or the product didn't arrive as expected, please email v.smith@vdripla.com  , including photos, as soon as possible.

I CHANGED MY MIND. CAN I CANCEL MY ORDER?

No, unfortunately, due to the cost of shipping and restocking, all sales are final.

WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?

If you received a product different from the one that you ordered, please contact us at v.smith@vdripla.com  , and we'll be sure to get you the V Drip  product you ordered!

HOW CAN I UPDATE MY ORDER?

Please email us at v.smith@vdripla.com   as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we'll do our best to process your request.

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

You can learn all about our products on their individual product pages.

ARE V Drip  PRODUCTS CRUELTY-FREE/VEGAN?

Yes, we believe the ingredients you put on your skin and hair matter. That is why we find safe synthetic and natural alternatives. We do not test on animals at any stage of product development, and we will only work with vendors who uphold the same standards. Lastly, we are proud to share that our products are certified cruelty-free as well!

I'M HAVING PROBLEMS WITH TRACKING A DELIVERY. CAN YOU HELP? 

Our carrier usually takes 1-2 business days to register your shipment status. If your tracking number isn't updating, please reach out to us as soon as you can via v.smith@vdripla.com  . We can give you the inside info.

HOW CAN I EDIT MY SHIPPING ADDRESS?

If your order is shipping to an incorrect address, please email v.smith@vdripla.com  ASAP, and we will attempt to change the delivery information. Please note due to the cost of shipping and handling, there is a $10 fee to reroute items returned to the warehouse.